Privacy notice

FILUET’S PRIVACY POLICY

Filuet Group and its affiliates (hereinafter referred to as “Filuet”) respect your privacy and value the personal information you provide when visiting this website or using Filuet’s services.

This Privacy Policy is designed in a Q&A format, to guide you through the way Filuet collects and processes your personal information for its own purposes and on behalf of Herbalife Group or its affiliates ((hereinafter referred to as “Herbalife”).

This Privacy Policy gives you information about how Filuet collects and uses your personal data through your use of the website.

This website is not intended for children and we do not knowingly collect any data relating to children.

Who collects/processes your data?

Controller

Herbalife is the controller of the data and is responsible for your personal data.

Processor

Filuet is a processor of your personal data and the entity responsible for this website and the processing of any data collected via the website.

Why does Filuet collect my information?

Through this website, Filuet collects personal information about you for a variety of reasons, namely:

to enable you to access your online account with Herbalife;

Performance of a contract with you. Certain information is necessary in order to facilitate the performance of your agreement with Herbalife, by:

registering you as a Member;
processing your information to Herbalife;
processing product orders;
arranging delivery and take-back products; and
fulfilling payment processes.

to meet our legal obligations, such as:

for accounting and tax purposes;
to conduct product call-back operations; and
to respond to requests for information by competent public bodies and judicial authorities.

Legitimate Interest. We may need to collect and process personal data where it is necessary to conduct our business and pursue our legitimate interests. Filuet will need to collect certain information, whether this is done through Herbalife, from the use of this website, or any form of communication between you and Filuet in order to:

provide our services and to protect the integrity and security of our services;
to improve the user experience of our website by making it more accessible and user friendly;
to resolve member inquiries;
to enforce our Terms of Use, our rights and to facilitate the enforcement of Herbalife’s member rules.

Consent. We rely on consent only where we have obtained your active agreement to use your personal data for a specific purpose, for example:

Subscribe for newsletters;
provide information and online advertising on Herbalife products, services, and special offers.

Acting in our capacity as processors on behalf of Herbalife, save for the information used in order to perform our services, we may use your e-mail address or telephone number in connection with the marketing of Herbalife products and services and related products and services. For more information on how your information is used and how you can withdraw your consent please see Herbalife’s privacy notice, which can also be found by clicking here.

What information might be collected by this website?

Filuet may collect, use, store and transfer different kinds of information about you such as:

Technical Data: This would include your IP address, your login data, browser type, your use of the website and the options you chose to select, browser type and version, time zone and location, browser plug-in types and versions, operating system and platform amongst other technology on the devices you use in order to access this website.

Identity Data: Personal and identifiable data, such as your name, title, username, your contact details (including your physical address, email address and telephone number).

Transaction Data: Information related to transactions such as payment details and details of the products you purchased.

Financial Data: payment transaction history, billing address and shipping address

Profile Data: name, email, contact information (number, address),

Usage Data: browser behaviour (pages visited, products viewed), session duration and frequency of visits, device information (IP address, browser type, operating system), referral source (search engine, social media), clickstream data (navigation path within the website)

We may also collect, use and share aggregate data such as statistical data which is not personal data as it does not reveal your identity.

Does the website contain any third-party links?

The website may include links to third-party websites, plug-ins and other applications. By clicking on those links or enabling any such connections, you may be allowing third parties to collect or share data about you.

Please note that we do not control such third–party websites and are not responsible for their privacy settings. When you leave our website for any third-party website, we strongly encourage you to check their privacy policy.

Furthermore, some of the content or functionality of the website is being provided by third parties, such as Facebook, Google and Twitter plug-ins. These third parties receive some information about your use of our website, including through the use of cookies and similar technologies (see section on cookies below). Again, we do not control these third-party websites and therefore we encourage you to consult the websites of these third parties to understand how they use your information.

How will Filuet collect and store this information and for how long?

Filuet uses different methods to collect data from and about you, namely through:

Direct interactions, whereby you provide information by filling in Herbalife’s forms, by getting in touch with us via email, phone, post or any other form of communication whether it is related to the services we provide or competitions/ promotions.

Automated interactions, whereby through the use of this website, we may automatically collect through the use of cookies and other similar technology, technical information about your device and your browsing.

Third parties, whereby we may receive personal data from various third parties, mainly from Herbalife.

Filuet collects information on behalf of Herbalife, whilst we retain your information for as long as it is required for the purposes for which it was collected, we only store information about you which we require to store for accounting purposes and/or by law, the storage of this data and all other data we collect on behalf of Herbalife lies with Herbalife. For more information about what information is collected and how this information is stored please see Herbalife’s privacy policy, available on their website, or click here.

Filuet stores your information in a secure environment protected by a combination of physical and technical measures. Access to this information is strictly limited and monitored.

Do you use my personal data for marketing purposes?

We do not use your data for any marketing purposes. You shall not receive from us any direct marketing communications.

With whom does Filuet share my personal information?

The personal information may be shared with:

its affiliated or associated companies, and licensees of any of these companies;
service providers working for Filuet, for example, companies that help us develop our website and keep it secure;
other companies with which Filuet has directly or indirectly arranged services for your benefit, for example fulfilling orders, delivering packages, email administrative functions, processing credit card payments, and providing customer service;
selected Herbalife members, including Herbalife members in your up-line;
other parties as required by law, or to comply with a subpoena, legal proceedings, or similar legal or judicial process or arbitration, including disclosure to authorized third party auditors or governmental authorities, or to investigate or prevent fraud; and
other parties in the context of a corporate transaction, such as a merger, acquisition or bankruptcy procedure.

All your information will be shared with Herbalife and its affiliated companies, for more details regarding how your personal information will be shared please see Herbalife’s privacy policy which may be found on Herbalife’s website, or click here.

Any parties with whom we share information are requested to respect the privacy of your personal information and safeguard it in accordance with the provisions of the applicable legislation. They are not allowed to use the information for any purpose other that for the purpose it has been shared with them for.

Where will my personal information be stored?

Filuet operates in many countries across the world. To enable us to offer consistent service to you, wherever you may be, we manage certain website functions from one central location. This is currently in Cyprus and Germany.

Some of Filuet’s locations are outside Europe. At Filuet we value your privacy and the information you share with us and we take the necessary steps to protect your information when it is transferred to regions within and outside of Europe. In case we need to transfer any data to a Filuet group entity outside the EU we will first ensure that all necessary organisational and technical measures to ensure the safety and privacy of the data are in place.

What are cookies?

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. Cookies can help a website to arrange content to match your preferred interests more quickly. Some cookies may allow us to recreate and replay user sessions on our website Most major websites use cookies.

A cookie will typically contain the name of the domain from which the cookie has originated; the "lifetime" of the cookie; and a value, usually a randomly generated unique number.

Filuet uses three categories of cookies on this website:

Session Cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site.

Session cookies are used for the following purposes:

to allow you to carry information across pages of our website and avoid having to re-enter information; and

within registration to allow you to access stored information.

Persistent Cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).

Persistent cookies are used for the following purposes:

to help us recognise you as a unique visitor (using a number) when you return to our website;

to allow us to tailor content or advertisements to match your preferred interests or to avoid showing you the same adverts repeatedly;

to compile aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website;

to identify and resolve user experience issues and improve website operations; and

to resolve member inquiries and to assist in observing compliance with Herbalife’s member rules.

Functional cookies, which are used to enhance the user experience on a website by remembering user preferences and providing additional features.

More specifically, Filuet uses five (5) specific types of cookies on this website:

Strictly Necessary Cookies

Functionality cookies

Performance cookies

Targeting cookies

Uncategorized cookies

How are cookies used on this website and what information is collected?

Strictly necessary Cookies

Strictly necessary cookies are cookies which allow core website functionality such as user login and account management. The website cannot be used properly without strictly necessary cookies.

Functionality Cookies

Functionality cookies are cookies used to remember visitor information on the website, i.e. language, time zone, enhanced content etc.

Performance Cookies

Performance Cookies are cookies which are used to see how visitors utilize the website, i.e. analytics. This type of cookies cannot be used to directly identify any specific visitor to the website.

Targeting Cookies

Targeting Cookies are cookies that are used to identify visitors between different websites, i.e. content partners, banner networks. These cookies may be used to build a profile of visitor interests or show relevant ads from other websites.

Uncategorized Cookies

Uncategorized cookies are cookies that do not belong to any other category or are in the process of categorization.

Third Party Cookies

Third parties may also serve cookies via the website. Third Party cookies are used for the following purposes:

to tailor content to your preferences;
to count the number of users of our website; and
to provide security within shopping baskets or transactions.

We have no access to third party cookies.

Web Beacons

Our website may contain electronic images known as Web Beacons (sometimes known as clear gifs) that allow us to count users who have visited the website. Web Beacons collect only limited information which includes a cookie number; time and date of a page view; and a description of the page on which the Web Beacon resides. We may also carry Web Beacons placed by third party advertisers. These Beacons are only used to track the effectiveness of a particular campaign.

How do I disable and enable cookies?

You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our website if cookies are disabled. You can set your browser to refuse all or some browser cookies, or to alert you when websites have cookies.

Installed cookies may easily be deleted from the cookie folder of your browser.

Although each type of cookie may have a different expiration period, all cookies will have expired at the latest within one (1) year.

You can obtain full information regarding our use of cookies via our Cookies Policy.

How do you secure my personal data?

Filuet has adopted all appropriate security measures to prevent any loss, misuse or unauthorised access of your personal information.

Access to your personal information is limited only to persons who have a business need to access them and they only process the information in accordance to our (or the Controllers’) instructions.

How long do you keep my personal information?

We only retain your personal information for as long as reasonably necessary to fulfil the purposes for which we have collected it for, including satisfying any legal, regulatory, tax, accounting or reporting obligations.

We may retain your information for an extended period in case of any complaint or if we believe there is a reasonable possibility of litigation in respect to our relationship with you.

In determining the appropriate retention period, we will consider all relevant parameters of the information collected, including the nature and sensitivity of the personal information, potential risk of harm from any unauthorised use or disclosure, the purposes for which it was collected and whether these can be achieved by other means and the applicable legal and regulatory requirements.

By law, we have to keep basic information about our customers for a period of 7 years after they cease to be our customers for legal and regulatory compliance purposes reasons.

What are my rights with respect to my personal information?

Depending on the applicable law, you may have various rights in respect to your personal information, such as a right of access, rectification, restriction of or, objection to processing of your personal data (including processing for direct marketing), and portability to another controller and erasure.

Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights:

Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact Filuet at privacy@filuet.com and we will forward your requests to the relevant Herbalife department

If you wish to review and update your personal information or cancel your membership of the service, please see Herbalife’s website, or contact your local Herbalife member services office.

Please note that these rights are subject to limitations set out in law.

If you have additional questions about this policy and our practices or if you have complaints about Filuet’s use of your personal information, please contact us at:

Privacy Officer

Filuet Cyprus Limited

Amathountos 8, Marina Complex Block A, N.1, Office 234, 4531, Limassol, Cyprus

privacy@filuet.com

For users and members in the European Union, if you have concerns about Filuet’s collection and use of your personal information that Filuet cannot solve to your satisfaction, you have the right to file a complaint with the competent Supervisory Authority in your jurisdiction.

Can I file a complaint?

You have the right to make a complaint at any time to the Cyprus Data Commissioner, the Cyprus regulator for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the authorities, so please contact us in the first instance.

What about Internet & Website Security?

The Internet is not a secure system, and you should always be cautious about the information you disclose online. Personal Information collected by Filuet is stored in secure operating environments that are not available to the public. Where necessary, the personal information is encrypted before you conduct your transaction using appropriate secure technology.

Can Filuet change this website policy?

Privacy laws, guidelines and case law change continuously. Filuet therefore reserves the right to amend this policy from time to time. We recommend that you visit our website periodically to be aware of the latest version of our policy.